Return Policy

Returns are free of charge.

​Products can be returned within 10 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered) or if appearance of delivered product is different from the product displayed on www.pakhira.com .

​Any used promotional voucher (Gift Voucher & Discounted or any other offer voucher) will not be refunded.

​Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.

​Exchange is allowed with the same or different products, in case of issue with the delivered product.

​How to initiate return/Exchange:

Send a WhatsApp text on our Customer Support Number:  +91-8709575069 or Email Us at support@pakhira.com within 10 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by WhatsApp/email.

Guidelines for a valid return:

  • Product should be in its original condition
  • Tags should also be returned along with the product
  • Jewelry are non-returnable
  • In case of few areas, where we don’t provide pick-up facility. Customer need to ship the Product to the address mentioned by the customer support. Keep the shipping detail copy and share it’s screenshot with us. Upon receiving the item, we will refund whole amount in your bank account.

Cancellation Policy

An easy cancellation process is available for all customers. You can cancel your online order anytime. Your entire order amount will be refunded back to your account within 3-4 working days.

You can cancel an order in an easy step:

Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.

Refund Policy

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.

We require product images and tags in the below mentioned cases:

  1. Defective product received – Only product image required.
  2. Wrong product received – Both product & Tag images required.
  3. Wrong size received – Both product & Tag images required.
  4. Unhappy with colour, i.e. Faded/Blurred – Only product image required.
  5. Product different from website/doesn’t look the same – Only product image required.
  6. Incomplete order received – Only Tag image is required.

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

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